Support response times at HuntedGift depend on your subscription plan. Elite users receive priority support with faster response times, while Free and Pro users receive standard support.
HuntedGift doesn't publish specific response time guarantees (SLAs). The team responds as quickly as possible based on request volume and complexity.
Response times by plan
Free plan
Standard support with no guaranteed response time. Expect responses within several business days, depending on volume. Simple questions (account issues, billing) typically get faster responses than complex feature requests.
Pro plan ($4.99/month)
Standard support, same as Free tier. You'll get the same response queue and speed. Upgrading to Pro doesn't change your support priority—it adds features like more daily searches and advanced filters.
Elite plan ($9.99/month)
Priority support means your requests move to the front of the queue. Elite users typically receive faster initial responses and quicker resolutions compared to Free/Pro users, though exact times vary by request complexity.
If you need consistent fast support for frequent gift searches (planning events, bulk gifting), Elite is the best choice.
What affects response speed
Even with priority support, some factors can delay responses:
Request complexity — Bug reports with screenshots or detailed error descriptions get faster resolutions than vague "it's broken" messages
Support volume — During busy periods (holidays, product launches), all response times may be slower
Information completeness — If the team needs to ask follow-up questions, resolution takes longer. Include your plan, browser, steps to reproduce, and screenshots upfront
Request type — Account/billing issues are often faster to resolve than feature requests or deep technical troubleshooting
Does the contact method matter?
HuntedGift offers three support channels—email, live chat, and contact form—all available through the Help Center contact page. Response times are similar across all methods; your plan tier (not the channel) determines priority.
Email — Send to [email protected]. Good for detailed requests with attachments.
Live chat — Available on the contact page. Best for quick questions during business hours.
Contact form — Structured submission on the contact page. Same queue as email.
You can also message us from within the app (click Help in your profile menu), but [email protected] is the primary support address listed on the official site.
How to speed up your response
Help the support team help you faster:
Include key details upfront — Your plan (Free/Pro/Elite), browser (Chrome, Safari, etc.), device (phone/desktop), and what you were doing when the issue occurred
Attach screenshots or screen recordings — Visual context eliminates back-and-forth questions
Use a clear subject line — "Error message when uploading photo on Safari" beats "Help!"
One issue per request — Don't bundle multiple unrelated questions into one email. Separate requests get faster, more focused answers
Still waiting for a response?
If you haven't heard back within a reasonable timeframe:
Check your spam folder — Replies from [email protected] may get filtered
Follow up on your original message — Reply to your first email with "Following up on this request" to bump it in the queue
Try a different channel — If you emailed, try live chat or the contact form
Elite users experiencing delays should mention their plan in the subject line ("Elite - Issue with search") to ensure priority routing.
Upgrade for priority support
If fast support is important to you, upgrade to Elite for priority queue access. You'll also get unlimited searches (up to 100/day), eBay/Etsy integration, and faster AI response times.
See Understanding your plan for a full comparison of Free, Pro, and Elite features.
Still need help?
Contact us